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Wednesday, March 04 2015 @ 07:32 PM MST
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ALARMS ADMINISTRATION

 

The City of Roswell has adopted City Ordinance 14-03 to govern burglary, panic, duress and robbery alarm systems. The purpose of the ordinance is to reduce false alarms the police respond to. In Roswell, 98 percent of all burglar-alarm dispatches are false alarms and a waste of police resources.  Police are not legally required to check burglar alarm activations, and responding to investigate alarms takes the police officers away from responding to actual emergencies. Roswell police will respond to investigate your alarm activations, but they require a Police Response permit. The Roswell Police Alarm Administration office is located at 426 North Main. You may contact the Alarm Administrator, Richard Lucero, by calling (575) 624-6770 ext. 118 or (575) 420-1369. 

Remember to have your alarm company attempt to contact you on at least TWO telephone numbers prior to calling the Roswell Police Department to request a police dispatch to your alarm activation. This procedure gives you the opportunity to cancel an alarm and save you from paying the false-alarm fees.

Whenever your alarm company advises you that your alarm has been activated and you do not know the reason why, SEND THE POLICE to check. Your safety and the safety of your family is the police department’s priority. You should only cancel an alarm activation if you know it is a false alarm.

 

DO I NEED A PERMIT?
A Police Response permit is required if your alarmed location is within the Roswell city limits. An alarm user will be fined $50 for a police dispatch to an unpermitted location and will be suspended from further police dispatches if a permit is not obtained within 30 days. An alarm company and monitoring company will be fined $250 for requesting a police dispatch to a location that is under SUSPENDED status. The Chaves County Sheriff’s Office currently does not require permits for county locations.
 
WHAT IS A FALSE ALARM?
A false alarm is a burglar, panic, duress or robbery alarm activation investigated by the police where the responding officer finds no evidence of a criminal offense or other emergency. A false alarm can be caused by user inattention, forgetting the password, pets, weather conditions, bad batteries or faulty sensors. The alarm user is responsible for the actions of family members, employees and work crews that may affect the alarm system.
 
IF I CANCEL THE POLICE RESPONSE, AM I STILL CHARGED WITH A FALSE ALARM?
No, you are not charged with a false alarm, but only if the police receive the cancellation BEFORE they arrive at the alarm site. ENHANCED CALL VERIFICATION can give you the opportunity to cancel the police before they are dispatched to your alarm site.  Remember, it is still a waste of police resources by having the officers dispatched even if you later cancel the call.
 
HOW DO I CANCEL THE POLICE?
Contact your alarm or monitoring company service and provide them with your cancellation password. DO NOT CALL 911 OR THE POLICE DEPARTMENT TO CANCEL AN ALARM! The Roswell Police Department will not cancel the officer unless the cancellation is received from the alarm monitoring company.
 
DO I NEED TO REGISTER MY CAR ALARM OR FIRE ALARM?
No, the Roswell Alarm Ordinance does not apply to car alarms or fire alarms.
 
MY ALARM SYSTEM IS NOT MONITORED. DO I STILL NEED A PERMIT?
Yes. Any burglar-alarm system that causes a police response through sound, neighbor calls or homeowner request is required to be registered.
IS THERE AN APPEAL PROCESS IF I WANT TO DISPUTE A FALSE ALARM OR FINE?
Yes, the City of Roswell has in place an appeal process available to alarm users, alarm companies and alarm monitoring services. Refer to Roswell City Ordinance 14-03. You may contact the Alarm Administration office in an attempt to resolve your issue before applying for a formal appeal.
 
REGISTRATION FEES (permit valid for 12 months from the date of registration or renewal)
Business and residential initial registration and renewal……………………………..…….$25
Business and residential renewal if there were no false alarms
to the location in the previous 12-month registration period……………......……….NO CHARGE
Senior residential locations (occupant 62 years old or older)……………....……….NO CHARGE
Government sites initial registration and renewal…………………………...………..NO CHARGE
ALARM FINES DURING THE 12-MONTH REGISTRATION PERIOD
First and second false alarms.………………………..……………….….....………….NO CHARGE
Third false alarm ………………………………………….…………………..…………….….$50
Fourth through seventh false alarms.………………..….…….………………...……………$100
Eighth false alarm……………………………….......….. suspension of police response + $100
Ninth or more false alarm (if reinstated)………………….......…….......…………………….$500
Police response to an unregistered alarmed location………………..…....... …..………….$50

        Alarm user has 30 days to register the site or be suspended from police response 

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If so, please call RPD at (575) 624-6770 or Chaves County Crime Stoppers at 1-888-594-TIPS(8477). Callers to Crime Stoppers can remain anonymous and could become eligible for a reward if the information leads to an arrest and/or conviction.

In Focus

Students at Pecos Elementary School celebrated Dr. Seuss' birthday March 2 by participating in "Read Across America." Included in the events were a variety of guest readers, including RPD’s Lisa Brackeen reading "Green Eggs and Ham."
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